Elfbar Customer Service | Help & Support
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Welcome to Elfbar customer service from Vape Switzerland! Do you have a problem with a product or do you need more information? Contact our Elfbar support team and we will be happy to take the time for a personal consultation.
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E-Mail: info@vape-schweiz.ch | Phone: 041 610 72 54 (Monday to Friday from 8.00-12.00 and 13.30 to 17.00)
Frequent concerns:
- Product questions: Problems with your Elfbar?
We can help you with all technical or general questions.
- Delivery status:
Your delivery has not arrived yet? Contact us and we will try to find a solution.
- Complaints:
If a product is defective, we will be happy to check whether we can offer you a replacement. You can find more information in the Return & exchange section.
FAQ area
As the leading Elfbar store in Switzerland, we offer you an extensive FAQ section for every product. It's quite possible that your Elfbar problem can be solved in just a few seconds.
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Blog section
Do you have questions about using Elfbar vapes? In our vape guide you will find helpful information on the following topics:
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- Guide:
Helpful tips for Elfbar consumers
- Test reports:
Find out whether products prove themselves in daily use
- Legal:
Deepen your knowledge of laws and regulations for e-cigarettes in Switzerland
Elfbar Support information
- How can I contact customer service?
Use our hotline or contact us by email - we are here for you Monday to Friday from 8.00-12.00 and 13.30 to 17.00!
- How long does the response time take?
We usually respond within 24 hours (Monday to Friday).
- Can I exchange a defective Elfbar ?
Yes, we will exchange your Elfbar if the complaint is justified (only applies to products purchased from us).
- What are the delivery conditions at Vape Switzerland? You can find information on shipping and delivery on the following page.