Elfbar Customer Service | Help & Support

 

Welcome to Vape Switzerland Customer Service! Do you have a problem with a product or need more information? Contact our support team and we will be happy to take the time for a personal consultation.

 

Email: info@vape-schweiz.ch | Phone: 041 610 72 54 ( Monday to Friday from 8:00 to 12:00 and 1:30 to 5:00 p.m.)





    Common concerns:

    • Product questions: Problems with your Elfbar?
       We will help you with any technical or general questions.
    • Delivery status:
       Your delivery hasn't arrived yet? Contact us and we'll work to resolve the issue.
    • Complaints:
       If a product is defective, we will be happy to check whether we can offer you a replacement. You can find further information in the Returns & Exchanges section.

    FAQ section

    We offer you a comprehensive FAQ section about the most important products. 

     

     

    Blog section

    Do you have questions about consuming Elfbar vapes? In our vape guide, you'll find helpful information on the following topics:

     

    • Counselor:
       Helpful tips for Elfbar consumers
    • Test reports:
       Find out whether products prove themselves in daily use
    • Legal:
       Deepen your knowledge of laws and regulations for e-cigarettes in Switzerland

    Elfbar Support Information

    • How can I contact customer service?
       Use our hotline or contact us by email – we are here for you Monday to Friday from 8:00 a.m. to 12:00 p.m. and 1:30 p.m. to 5:00 p.m.!
    • How long does the response time take?
       We usually respond within 24 hours (Monday to Friday).
    • Can I exchange a defective Elfbar?
       Yes, if your complaint is justified, we will exchange your Elfbar (only applies to products purchased from us).
    • What are the delivery terms at Vape Switzerland? Information about shipping and delivery can be found on the following page .