Shop Info

Unopened and undamaged products can be returned to us within 14 days of receipt. After receiving and inspecting the return, we will process a refund. The following rules apply:

The following items will not be returned or exchanged:

• Used, defective and damaged items.
• Items that are no longer in their original packaging.
• Incomplete items (missing components and packaging, etc.)
• Discounted items and items from the SALE category

• Credits will be refunded to you in the same way you paid for the purchase.
• If you ordered by invoice, we ask you to wait for the new invoice.
• Shipping costs are not refunded for returns and exchanges.

Shipping costs for returning items are the customer's responsibility. To ensure a smooth return process, please email us at info@vape-schweiz.ch .