Return and Exchange

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Return and Exchange

Unopened and undamaged products can be returned to us within 14 days of receipt of delivery. After receipt and inspection of the return, we will arrange a refund of the purchase amount. The following rules apply:

The following items will not be returned or exchanged:

  • Used, defective and damaged items.
  • Items that are no longer in their original packaging.
  • Incomplete items (missing components and packaging, etc.)
  • Discounted items and items from the SALE category
  • Credits will be refunded to you in the same way you paid for the purchase.
  • If you have ordered by invoice, we ask you to wait for the new invoice.
  • Shipping costs will not be reimbursed for returns and exchanges.

Shipping costs for returning items are borne by the customer. To ensure that your return process runs smoothly, we ask you to send us an email at info@vape-schweiz.ch .